When a project manager has successfully completed a client project, it is good practice to send them an email to inform them of the completion of their new site, along with additional details about the start of their warranty with Wholegrain Digital.
Below is a sample email which is ideal to use at the end of each project. Copy and paste it into a new email, fill in the blanks, and away you go.
We have really enjoyed working on your new wholesome WordPress website with you and we thank you for embarking on this journey with us. This project is now complete and your new site is ready at ______________________________________ .
As promised in our terms and conditions, you are now entering your 30 days warranty period. During this warranty period you will receive priority support in the event of any issues. However please note; modifying code, theme settings or plugin settings on your site during the warranty period will invalidate the warranty, so if you have any pressing questions, please do get in touch. We will contact you again soon to remind you about maintenance contracts available for your site which you can benefit from beyond the warranty period.
Till then, enjoy your new site.
The Wholegrain Digital Team.
Once the project is all wrapped up, remember to set yourself a reminder to send an End of Warranty email a few days before the 30 days are up.
And finally… Don’t forget to ask the client for feedback on how we did! You can add something to this email, or send a separate email for a more personal touch. Bit squeamish about requesting a reference (and/or no idea where to find our feedback form)? Here’s a cheese-free way to ask: How to Request a Reference.